Introduction to Operations
This course introduces the main ideas of operations, including processes, capacity, quality, inventory, supply chains, scheduling, and continuous improvement.
Course Overview
Operations is the study of how organizations produce goods and deliver services. It focuses on process design, efficiency, quality, coordination, and performance. This course gives students a foundation in how work is organized and improved.
Foundations of Operations
Introduces the purpose of operations, the relationship between inputs, processes, outputs, and outcomes, and how operations creates value.
Operations Strategy
Explains how operations supports business strategy through cost, quality, speed, flexibility, and reliability.
Process Design
Covers how workflows are structured and improved in order to increase efficiency and consistency.
Capacity Planning
Describes how organizations determine how much work they can handle and how they align resources with demand.
Forecasting
Introduces methods used to estimate future demand so that staffing, production, and inventory decisions can be planned.
Inventory Management
Explains how businesses manage stock levels while balancing availability, cost, and risk.
Quality Management
Examines quality standards, quality control, and the importance of reducing defects and meeting customer expectations.
Supply Chain Fundamentals
Introduces the movement of materials, information, and products across suppliers, producers, distributors, and customers.
Scheduling
Covers how work is sequenced and timed so organizations can meet deadlines, demand, and service expectations.
Continuous Improvement
Explores how organizations use measurement, feedback, and problem-solving to improve processes over time.